Cancellation & Refund Policy

Last updated: August 2026

Current status: When you submit a booking request, your payment method is authorized (not charged) for the stay amount. If the Host confirms the booking, the charge is captured at that time. If the Host does not confirm or declines the request, the authorization is released and you are not charged.

24-hour free cancellation

Travelers can cancel a confirmed booking free of charge up to 24 hours before the scheduled check-in time for a full refund.

1. Traveler Cancellations

More than 24 hours before check-in: Full refund, no fee.
Less than 24 hours before check-in: No refund. The booking is considered final and payment is non-refundable, except at the Host's discretion.
No-shows: Treated the same as a late cancellation — no refund.

To cancel, use the "Cancel Trip" option in your RVnB account under Travelers Dashboard. Cancellations made outside the platform (e.g., only telling the Host directly) may not be reflected in your account or eligible for a refund.

2. Host Cancellations

If a Host cancels a confirmed booking for any reason, the Traveler receives a full refund regardless of timing. Hosts who cancel confirmed bookings repeatedly may have their listing paused or removed from RVnB.

3. Changes to a Booking

Date changes are treated as a cancellation and new booking. If you'd like to change your dates, cancel the original booking (subject to the timing rules above) and submit a new request for your new dates, availability permitting.

4. How Refunds Are Issued

Eligible refunds are returned to the original payment method. Processing times depend on your bank or card issuer and are typically a few business days after the refund is issued.

5. Extenuating Circumstances

RVnB may make exceptions to this policy on a case-by-case basis for documented emergencies (e.g., a serious medical event, a natural disaster affecting the area). Contact pierson.willhite@gmail.com to request an exception; approval isn't guaranteed.

6. Disputes

If a Traveler and Host disagree about a cancellation, refund, or the condition of a space, RVnB may (but is not obligated to) help mediate. RVnB is not a party to the underlying rental agreement between Host and Traveler and does not guarantee any particular resolution.