Information we collect

• Account info: your name, email address, and, if you add them, your phone number and address, when you sign up or sign in (with email and password, Google, or Sign in with Apple).
• Bookings: the guest name, email, and phone number you enter, the spot and nights you book, the price, and when you agreed to the Terms and Cancellation Policy.
• Listings (hosts): the details you enter about your space, including its address, which we turn into map coordinates, photos you upload, house rules, prices, and the contact name and email for the listing.
• Payments: card payments are handled by Stripe. We receive a record of each charge, refund, and payout, but never your card number. Hosts set up payouts with Stripe directly; Stripe collects the identity and bank details it needs, and we store only the Stripe account ID and whether payouts are enabled.
• Messages and reviews: messages you send to your host or guest, and reviews you leave after a stay.
• Waitlist: if you join the waitlist, your name, email, whether you’re a traveler or have a lot, and, in the app, the spot the map was centered on when you joined, so we know where travelers are looking for parking.
• Sales reps: if you sign people up as an RVnB rep, your name, email, referral code, the listings credited to you, and payments recorded to you. Hosts who sign up with your code can see your first name.
• Push notification tokens: a device identifier (app) or browser subscription (website), used to send you notifications if you allow them.

Information that stays on your phone

Your location: if you allow it, the app uses your location on your phone to center the map and show how far away spots are. It isn’t sent to us, except the map position saved when you choose to join the waitlist.

How we use this information

We use your information to run RVnB: showing listings, handling booking requests, charging and refunding cards, paying hosts after each stay, sending booking emails and notifications, letting hosts and guests message each other, showing reviews, crediting sales reps, and deciding where to grow next. We don’t sell your information, and we don’t use it for advertising.

Sharing with other users

• When you request a booking, the host sees your name, email, phone number, and the dates you asked for, so they can accept the request and reach you about your stay.
• Travelers see a listing’s name, address, photos, rules, and price. Hosts’ contact details aren’t shown publicly; travelers and hosts talk through in-app messages.
• Reviews travelers leave appear on the listing without the traveler’s name.

Services that help run RVnB

• Supabase hosts RVnB’s database, photos, and server functions.
• Stripe processes payments, refunds, and host payouts.
• Resend sends booking and account emails.
• Expo, and Apple’s and Google’s push services, deliver app notifications.
• Apple Maps shows the map in the app, and OpenStreetMap services turn listing addresses into map coordinates.
• Google and Apple handle sign-in, if you choose to sign in with them.
• On tryrvnb.com, Cloudflare provides privacy-friendly page analytics and a bot check on sign-in forms, and Web3Forms emails us waitlist sign-ups.

These services receive only what’s needed for their part, and we don’t share your information with anyone for their own marketing.

Keeping your data safe

Access controls at the database level restrict who can read your data to you, the other side of a booking you’re part of, and RVnB’s administrator.

How long we keep it

We keep your account until you delete it. Records of bookings and payments are kept after an account is deleted, without your name or contact details, because we need them for taxes, refunds, and disputes.

Your choices

• You can decline location and notification access; those features simply won’t be available.
• You can delete your account at any time in the app under Profile → Delete account. This deletes your account, profile, and messages and takes down any listings you host.
• To be removed from the waitlist, or with any other request about your data, email us at the address below.

Children

RVnB isn’t intended for children under 13, and we don’t knowingly collect information from them.

Changes

If we change this policy, we’ll update the date at the top of this page.

Contact

Questions about this policy or your data can be sent to hello@hivebuilt.dev.